[Erp5-users] What companies provide Erp5 Technical Support since Nexedi doesn't?

[SoftwareRadioGuy]

On Thu, Jan 13, 2011 at 7:10 PM, Nicolas Dumazet <nicolas.dumazet at nexedi.com
> wrote:

> Hello Collins!
>
> On 01/14/2011 05:49 AM, Collins Areba wrote:
> > I tried it and finally decided to move to openERP for my hospital
> > management solution. Looks decent and browsing the net shows there is
> > significant credibility.
>
> All the best with OpenERP, then.
>
>
>
The problem is not with Collins, but rather Nexedi.

You are KNOWN to NOT support your users unless they call
you guys, explain what they are trying to do, and then you guys
PRICE your "SUPPORT/TRAINING" based on the VALUE of
what prospective clients are trying to do with Erp5.

Nexedi, dont you see how you look?

Do you care?

Why, when this was written back in 2007, it is SO TRUE TODAY:

http://article.gmane.org/gmane.comp.python.zope.erp5.general/738
[SNIPPED]

I have been following erp5 for 3 years. But I have never implemented it.
Last I looked there were no decent docs. I just took another look and it
looks like that situation hasn't changed much. There are a bunch of one
or two page howto's on erp5.org but still no manual. The community
maintained "handbook" is probably the best thing there is and it is very
incomplete. Probably having something to do with a lack of community.

There is still nothing like a "Getting Started Guide" to explain the
general theory of ERP5 or ERP in general it seems. I am fairly
experienced with Zope and I would like to be able to implement ERP5 but
at this point cannot be comfortable with it. I should check out the
livecd again. A couple years ago I downloaded it and booted it. I
couldn't make it do anything useful. No docs, no examples, nothing. I
asked Nexedi about this and they explained that they can't make it do
much because their clients keep all of their business processes secret
so they cannot include them in a livecd. That was a big cop-out though.
It can't be that hard to implement a basic mom and pop store just as a
demo. I'm downloading it again now and hopefully it has improved.

I always got the impression that ERP5 was just barely open source. The
source is there and you can use/copy it but good luck getting started
with it. All roads lead to paying Nexedi money to help you learn or
implement it and from what I can tell this is by design. Most of the
questions here are answered by Nexedi: Jerome, Jean-Paul, Yoshinori,
etc. and few others because there is little reason for anyone to get
involved when the barrier to entry is so high. What good is an open
source ERP if you are still going to be beholden to one company to keep
your factory running?

I really wish it used the vastly more popular and mature Plone instead
of CPS (which is in the process of switching to Java) but I suspect that
is a religious (and perhaps local or national since CPS is French also)
issue and isn't nearly as important as the issue of documentation and
lack of community.
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