[Erp5-users] Simple support task management

[Klaus Wölfel]

Hi,

I suggest you to start here:

http://www.osoe-project.org/osoe-Lecture.ERP.Configuration.Introduction

To try out you can first use the Virtual Machine
"Preparations A: Virtual Machine Course Variant"

Then look especially at Session 1: Carreers and Assignments
and Session 2: CRM Tickets and Events

A Support Entry is in ERP5 a Ticket called "Support Request"
A call is an Event in ERP5. Various Events can be associated  to the same 
Sipport Request.

Regards,

Klaus


Am Donnerstag, 18. September 2014, 08:34:44 schrieb test mail:
> Hello,
> 
> for a client I want to use ERP5 for simple support task management.
> 
> "when a client calls", a support entry has to be made and subsequently
> assigned to someone. Then if it is solved, the task have to be set to
> completed.
> 
> That's all. Question is how and where to begin,
> 
> best regards
> Carl.