Nicolas Dumazet,<br><br><br>Your lacking Intellectual Integrity when you reply while at the same time ignore<br>what really occurs through " Nexedi's Community Support ". But this is par for <br>the course as you are a Employee of Nexedi correct?<br>
<br>My replies below:<br><br><div class="gmail_quote">On Thu, Jan 13, 2011 at 6:41 PM, Nicolas Dumazet <span dir="ltr"><<a href="mailto:nicolas.dumazet@nexedi.com">nicolas.dumazet@nexedi.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
<div class="im">On 01/14/2011 05:34 AM, SoftwareRadioGuy wrote:<br>
> Hello All,<br>
><br>
><br>
> It is common knowledge around the ERP software industry that Nexedi does<br>
> not support its users without commanding a boatload of $ while still not<br>
> guaranteeing their work after you've made payment to them.<br>
<br>
</div>(I do not speak on behalf of my employer)<br>
<br>
This statement made my day. It's fairly amazing to see such a false<br>
claim. Last time I checked, Arnaud spent time to help you on your issues at<br>
<br>
<a href="http://comments.gmane.org/gmane.comp.python.zope.erp5.general/1332" target="_blank">http://comments.gmane.org/gmane.comp.python.zope.erp5.general/1332</a><br>
<br>
and did this for free...<br></blockquote><div><br><br>Yes, he replied initially to me. I then replied as follows, and NEVER HEARD FROM<br>ANYONE FROM NEXEDI AGAIN:<br><br><a href="http://article.gmane.org/gmane.comp.python.zope.erp5.general/1334/match=">http://article.gmane.org/gmane.comp.python.zope.erp5.general/1334/match=</a><br>
<br><font size="4"><b>Why would you leave that out? No guessing needed.</b></font> <br><br></div></div>I contacted your company directly, and cant get a solid answer as to what you charge to<br>train people, or provide assistance. You/Your company is deliberately vauge as to pricing<br>
and your firm commitment to NOT guarantee the work you perform is scary.<br><br>So I repost again, as all you've done, and continue to do, is prove my point:<br><br>================================================================<br>
<br><br>It is common knowledge around the ERP software
industry that Nexedi does not support its users without commanding a
boatload of $ while still not guaranteeing their work after you've made
payment to them. <br>
<br>This is what makes me hesitant at this point as I cant get Nexedi to
give me straight answers. The link below was true then, and
unfortunately, true now:<br>
<br>From: Tracy R Reed <treed <at> <a href="http://copilotconsulting.com">copilotconsulting.com</a>><br>
Subject: <a target="_top" rel="nofollow" href="http://news.gmane.org/find-root.php?message_id=%3c46CFADF0.1010107%40copilotconsulting.com%3e">Re: Help requested from developers, implementers, and end users....</a><br>
Newsgroups: <a href="http://news.gmane.org/gmane.comp.python.zope.erp5.general" target="_top">gmane.comp.python.zope.erp5.general</a><br>
Date: 2007-08-25 04:20:00 GMT
(3 years, 20 weeks, 2 days, 2 hours and 38 minutes ago)<br>
<pre>survey <at> <a href="http://trentend.com">trentend.com</a> wrote:<br>> Just a quick thank you to the few people from the community who have <br>> taken the time to<br>> fill in my survey. I think it's fair to say that the response has been <br>
> a little<br>> disappointing overall, but not entirely unexpected.<br><br>Disappointing in what way? Lack of response? I suspect because there is<br>hardly anyone who cares enough to respond.<br><br>I have been following erp5 for 3 years. But I have never implemented it.<br>
Last I looked there were no decent docs. I just took another look and it<br>looks like that situation hasn't changed much. There are a bunch of one<br>or two page howto's on <a href="http://erp5.org">erp5.org</a> but still no manual. The community<br>
maintained "handbook" is probably the best thing there is and it is very<br>incomplete. Probably having something to do with a lack of community.<br><br>There is still nothing like a "Getting Started Guide" to explain the<br>
general theory of ERP5 or ERP in general it seems. I am fairly<br>experienced with Zope and I would like to be able to implement ERP5 but<br>at this point cannot be comfortable with it. I should check out the<br>livecd again. A couple years ago I downloaded it and booted it. I<br>
couldn't make it do anything useful. No docs, no examples, nothing. I<br>asked Nexedi about this and they explained that they can't make it do<br>much because their clients keep all of their business processes secret<br>
so they cannot include them in a livecd. That was a big cop-out though.<br>It can't be that hard to implement a basic mom and pop store just as a<br>demo. I'm downloading it again now and hopefully it has improved.<br>
<br>I always got the impression that ERP5 was just barely open source. The<br>source is there and you can use/copy it but good luck getting started<br>with it. All roads lead to paying Nexedi money to help you learn or<br>
implement it and from what I can tell this is by design. Most of the<br>questions here are answered by Nexedi: Jerome, Jean-Paul, Yoshinori,<br>etc. and few others because there is little reason for anyone to get<br>involved when the barrier to entry is so high. What good is an open<br>
source ERP if you are still going to be beholden to one company to keep<br>your factory running?<br><br>I really wish it used the vastly more popular and mature Plone instead<br>of CPS (which is in the process of switching to Java) but I suspect that<br>
is a religious (and perhaps local or national since CPS is French also)<br>issue and isn't nearly as important as the issue of documentation and<br>lack of community.<br><br>If I were going to do ERP for a company that needs full functionality<br>
right now I would go with a proprietary system. If I could stand Java I<br>would use Compiere. If we only need miminal functionality and can afford<br>to add it on as we grow I would build my own with Plone and Archetypes<br>
etc. and perhaps use MySQL in a similar way that ERP5 uses it if<br>performance for certain kinds of indexing if it became an issue. Last<br>year I worked for a company with 50 employees and a rather large<br>warehouse shipping and receiving thousands of packages of goods a day<br>
and they wrote their own ERP in two years in Perl! Not nearly as fully<br>featured as ERP5 or one of the proprietary systems but it suited their<br>needs perfectly and cost them two employees salary for a year to<br>implement. A very good deal compared to the other options. Now they have<br>
freedom and continue to reap the benefits.<br></pre><br><br>Bartek is correct 100% regarding Brazil.<br><br>I read that there is a 1600+ Brazilian Erp5 community members, (actually 3000+),<br>
yet, looking at the Brazil Erp5-users forum: <br><br><b>Only shows a TOTAL of 23 posts since October of last year.</b><br><a href="http://www.softwarepublico.gov.br/dotlrn/clubs/erp5/forums/forum-view?forum_id=23751974" target="_blank">http://www.softwarepublico.gov.br/dotlrn/clubs/erp5/forums/forum-view?forum_id=23751974</a><br>
<br><b>The Brazil Erp5-Developers list shows ZERO POSTS?!?!?!?</b>:<br><a href="http://www.softwarepublico.gov.br/dotlrn/clubs/erp5/forums/forum-view?forum_id=23751414" target="_blank">http://www.softwarepublico.gov.br/dotlrn/clubs/erp5/forums/forum-view?forum_id=23751414</a> <br>
<br>I think Nexedi created what has been rumored to be a good Erp solution, but everything<br>else about providing support from them, makes you wanna run from Nexedi.<br><br><font size="4"><b>What companies are out there that your aware of that provides honest straight forward non-vauge technical support for Erp5?</b></font><br>
<br><br>